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+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
+<HTML>
+<HEAD>
+<TITLE>VT100.net: Digital VT102 User Guide</TITLE>
+<LINK HREF="vt102-ug.css" TYPE="text/css" REL="stylesheet">
+</HEAD>
+<BODY>
+<DIV CLASS="navbar"><A HREF="http://vt100.net/"><IMG CLASS="button" SRC="vt100.net-logo.png" ALT="VT100.net" HEIGHT="16" WIDTH="102"></A> VT102 User Guide<TABLE WIDTH="100%">
+<COL SPAN="3" WIDTH="33%">
+<TBODY>
+<TR>
+<TD ALIGN="LEFT"><A HREF="chapter8.html">Chapter 8</A></TD>
+<TD ALIGN="CENTER"><A HREF="contents.html">Contents</A></TD>
+<TD ALIGN="RIGHT"><A HREF="chapter10.html">Chapter 10</A></TD>
+</TR>
+</TBODY>
+</TABLE>
+<HR></DIV>
+<H1 ID="S9"><SPAN CLASS="chapnum">9</SPAN> Maintenance and Troubleshooting</H1>
+<H2 ID="S9.1">General</H2>
+<P>This chapter describes maintenance procedures, troubleshooting (what to
+do in the event of a problem), and self-tests used with the VT102. You
+should troubleshoot the terminal before requesting service.</P>
+<H2 ID="S9.2">Maintenance</H2>
+<P>The terminal does not need preventive maintenance. However, you can
+clean terminal and screen surfaces with any mild detergent that does not
+use solvents; apply the detergent with a cloth or tissue. To clean the
+keys, rub with a dry or moist cloth.</P>
+<P CLASS="note">CAUTION: Do not use too much detergent when cleaning the terminal.
+Liquids can damage the inside of the terminal. Do not remove the keycaps
+when cleaning; you can damage the keyswitch contacts by replacing
+the keycaps incorrectly.</P>
+<H2 ID="S9.3">Troubleshooting</H2>
+<P>If you suspect a problem with the terminal, check <A HREF="table9-1.html">Table 9-1</A> to see if the
+symptoms are there. If the problem is not listed in <A HREF="table9-1.html">Table 9-1</A>, use the following
+procedure:</P>
+<OL>
+<LI>Turn the power switch off (0) (<A HREF="figure9-1.html">Figure 9-1</A>).</LI>
+<LI>Check the following items.
+<P><EM>Voltage selection switch and fuse.</EM> Make sure the switch is in the
+correct position. Select 120 volts by performing the following procedure.</P>
+<OL>
+<LI>Set the voltage selection switch to 115 (operating voltage range
+99 to 128 Vac). On some terminals, the setting is 100 (operating range 87-107 Vac).</LI>
+<LI>Remove the fuse holder cap by pressing in and turning counter-clockwise.
+Check for a 1.25 A fuse (DIGITAL PN 90-0020-01) and
+make sure the wire in the fuse is not broken.</LI>
+</OL>
+<P>Select 220-240 volts by performing the following procedure.</P>
+<OL>
+<LI>Set the voltage selection switch to 230 (operating voltage range 198 to 256 Vac). On some terminals, the setting is 250 (operating range 222-268 Vac).</LI>
+<LI>Remove the fuse holder cap by pressing in and turning counter-clockwise.
+Check for a 0.75 A slow blow fuse (DIGITAL PN 12-11237-00)
+and make sure the wire in the fuse is not broken.</LI>
+</OL>
+<P><EM>Power cord.</EM> Make sure the cord is connected securely at both the
+terminal and the wall outlet. Check ac power at the wall outlet with
+another device such as a lamp.</P>
+<P><EM>Keyboard coiled cord.</EM> Make sure the cord is securely plugged into
+the keyboard connector at the back of the terminal.</P></LI>
+<LI>Perform all the tests in the following section.</LI>
+</OL>
+<H2 ID="S9.4">Self-Tests</H2>
+<P>The terminal uses self-tests to verify operation. The self-tests provided
+are a power-up self-test, three loopback self-tests, and a printer test. The
+power-up self-test runs each time the terminal is powered up. The loopback
+self-tests may run after the power-up self-test ends; these self-tests
+need an optional loopback test connector. The printer test ensures that
+the terminal and printer can communicate.</P>
+<H3 ID="S9.4.1">Power-Up Self Test</H3>
+<P>A power-up self-test runs each time you turn the power on (power up).
+The test checks general terminal operation, user memory (holding SET-UP
+features), and the keyboard. Perform the power-up self-test by using
+the following procedure.</P>
+<OL>
+<LI>Start the power-up self-test in one of the following ways.
+<UL>
+<LI>Turn the power switch to on (1) (<A HREF="figure9-1.html">Figure 9-1</A>).</LI>
+<LI>If power is on, press <SPAN CLASS="keyname">SET-UP</SPAN> and then <SPAN CLASS="keyname">RESET</SPAN>.</LI>
+<LI>If power is on, type one of the following sequences. The terminal
+must be off-line with the ANSI/VT52 SET-UP feature set to ANSI
+(SET-UP B switch 2-3 = 1).
+<TABLE>
+<COL STYLE="width:10em">
+<COL>
+<TBODY>
+<TR VALIGN="TOP">
+<TD><CODE>ESC [ 2 ; 1 y</CODE></TD>
+<TD>Performs the self-test once.</TD>
+</TR>
+<TR VALIGN="TOP">
+<TD><CODE>ESC [ 2 ; 9 y</CODE></TD>
+<TD>Performs the self-test continuously.</TD>
+</TR>
+</TBODY>
+</TABLE></LI>
+</UL>
+<P>The single test ends with the following indications.</P>
+<UL>
+<LI>The terminal displays test data, the wait message, then erases
+the screen. (The test data and wait message are not visible if the
+terminal is not warmed up).</LI>
+<LI>All keyboard indicators turn on and off, and either the ON LINE or
+OFF LINE stay on.
+<P CLASS="note">NOTE: The on or off state of other keyboard indicators depends
+on received modem signals and feature selections.</P></LI>
+<LI>A bell tone sounds.</LI>
+<LI>The cursor appears in the upper-left corner of the screen.</LI>
+</UL>
+<P>The continuous test also displays test data, the wait message, then
+erases screen. This test ends only if it finds an error or power is
+turned off.</P>
+<P>When the power-up self-test finds an error, the terminal provides one
+of the following indications.</P>
+<UL>
+<LI>Does not perform the above sequence.</LI>
+<LI>Displays character at the cursor position.</LI>
+<LI>Sounds several bell tones.</LI>
+</UL>
+<P>There are two failures that allow the terminal operation to continue: a
+user memory failure indicated by a 2 on the screen and several bell
+tones, and a keyboard failure indicated by a 4 on the screen. The
+user memory failure allows continued operation after you select SET-UP
+features in operating memory. The keyboard failure allows the
+terminal to continue to operate as a receive-only terminal.</P></LI>
+<LI>After a single test, enter SET-UP to verify a successful test. A SET-UP
+A display should appear on the screen. If not, call your local
+DIGITAL Field Service Office.</LI>
+</OL>
+<H3 ID="S9.4.2">Data Loopback Self-Test</H3>
+<P>The data loopback self-test verifies that the terminal can transmit and receive
+characters. You must connect the transmit and receive lines to
+each other with the EIA loopback connector (DIGITAL PN 12-15336) available
+from the DIGITAL Accessories and Supplies Group (<A HREF="chapter10.html">Chapter 10</A>). The
+terminal transmits characters on the transmit line and receives the characters
+on the receive line. Perform the data loopback self-test by using
+the following procedure.</P>
+<P CLASS="note">NOTE: See <A HREF="chapter8.html">Chapter 8</A> to perform the data loopback self-test with the
+20 mA current loop option (VT1XX-CA) installed.</P>
+<OL>
+<LI>Turn the power switch off (0).</LI>
+<LI>Unplug the communication cable and install the EIA loopback connector
+on the modem connector (<A HREF="figure9-2.html">Figure 9-2</A>).</LI>
+<LI>The internal communication switch S6 must be on (closed) to perform
+this test. If the switch is off (open), remove the access cover,
+turn the switch on (closed), and install the access cover. See <A HREF="chapter7.html#S7.5.1">Internal
+Communication Switch Selection</A> in <A HREF="chapter7.html">Chapter 7</A> for details.
+<P CLASS="note">NOTE: Usually, this switch is only open when you set the modem
+control SET-UP feature for asymmetric full-duplex (FDX C).</P></LI>
+<LI>Turn the power switch on (1). The terminal performs the power-up
+self-test.</LI>
+<LI>Type one of the following sequences to perform the data loopback
+self-test. The terminal must be off-line with the ANSI/VT52 SET-UP
+feature set to ANSI (SET-UP B switch 2-3 = 1).
+<TABLE>
+<COL STYLE="width:10em">
+<COL>
+<TBODY>
+<TR VALIGN="TOP">
+<TD><CODE>ESC [ 2 ; 2 y</CODE></TD>
+<TD>Performs the self-test once.</TD>
+</TR>
+<TR VALIGN="TOP">
+<TD><CODE>ESC [ 2 ; 10 y</CODE></TD>
+<TD>Performs the self-test continuously.</TD>
+</TR>
+</TBODY>
+</TABLE>
+<P>The single test displays the wait message while running. The single
+test ends with the following indications.</P>
+<UL>
+<LI>The wait message is erased.</LI>
+<LI>ON LINE turns on.
+<P CLASS="note">NOTE: The on or off state of other keyboard indicators depends
+on received modem signals and feature selections.</P></LI>
+<LI>The cursor appears in the upper-left corner of the screen.</LI>
+</UL>
+<P>The continuous test displays the wait message while running. The
+test ends only if it finds an error or power is turned off.</P>
+<P>When the test finds an error, the terminal displays an error character.
+Call your local DIGITAL Field Service office for assistance.</P></LI>
+<LI>If the test runs successfully, turn the power switch off and remove
+the loopback connector. If you set switch S6 to run this test, change
+the switch to its original position.</LI>
+<LI>Connect the communication cable.</LI>
+</OL>
+<H3 ID="S9.4.3">EIA Loopback Self-Test</H3>
+<P>The EIA loopback self-test verifies that the terminal can operate its
+modem control lines. Perform the EIA loopback self-test by using the following
+procedure.</P>
+<OL>
+<LI>Turn the power switch off (0).</LI>
+<LI>Unplug the communication cable and install the EIA loopback connector
+on the modem connector (<A TITLE="EIA Loopback Connector (Modem)" HREF="figure9-2.html">Figure 9-2</A>). The EIA loopback connecotr
+(DIGITAL PN 12-15336) is available from the DIGITAL A&amp;SG
+(<A HREF="chapter10.html">Chapter 10</A>).</LI>
+<LI>The internal communication switches S1, S2, S4, S6, S8, and S9 must
+be on (closed) to perform this test. If any of these switches are off
+(open), remove the access cover, turn the switches on (closed), and
+install the access cover. See <A HREF="#S7.5.1">Internal Communication Switch Selection</A>
+in <A HREF="chapter7.html">Chapter 7</A> for details.</LI>
+<LI>Turn the power switch on (1). The terminal performs the power-up
+self-test.</LI>
+<LI>Type one of the following sequences to perform the EIA loopback
+self-test. The terminal must be off-line with the ANSI/VT52 SET-UP
+feature set to ANSI (SET-UP B switch 2-3 = 1).
+<TABLE>
+<COL STYLE="width:10em">
+<COL>
+<TBODY>
+<TR VALIGN="TOP">
+<TD><CODE>ESC [ 2 ; 4 y</CODE></TD>
+<TD>Performs the self-test once.</TD>
+</TR>
+<TR VALIGN="TOP">
+<TD><CODE>ESC [ 2 ; 12 y</CODE></TD>
+<TD>Performs the self-test continuously.</TD>
+</TR>
+</TBODY>
+</TABLE>
+<P>The single test displays the wait message while running. The test
+ends with the following indications.</P>
+<UL>
+<LI>The wait message is erased.</LI>
+<LI>OFF LINE and DSR turns on.
+<P CLASS="note">NOTE: The on or off state of other keyboard indicators, depends
+on modem signals received and feature selections.</P></LI>
+<LI>The cursor appears in the upper-left corner of the screen.</LI>
+</UL>
+<P>The continuous test displays the wait message while running. The
+test ends only if it finds an error or power is turned off.</P>
+<P>When the test finds an error, the terminal displays an error character.
+Call your DIGITAL Field Service office for assistance.</P></LI>
+<LI>If the test runs successfully, turn the power switch off and remove
+the loopback connector. If you set switches S1, S2, S4, S6, S8 or S9
+to run the test, change the switches to their original position.</LI>
+<LI>Connect the communication cable.</LI>
+</OL>
+<H3 ID="S9.4.4">Printer Loopback Self-Test</H3>
+<P>The printer loopback self-test verifies that the terminal's printer interface
+can transmit and receive characters. In this test, you connect the transmit
+and receive lines with the EIA loopback connector. The terminal transmits
+characters on the transmit line and receives the characters on the receive
+line. Perform the printer loopback self-test by using the following
+procedure.</P>
+<OL>
+<LI>Turn the power switch off (0).</LI>
+<LI>Unplug the printer cable and install the EIA loopback connector on
+the printer interface connector (<A HREF="figure9-3.html">Figure 9-3</A>). The EIA loopback connector
+(DIGITAL PN 12-15336) is available from A&amp;SG.</LI>
+<LI>Turn the power switch on (1). The terminal performs the power-up
+self-test.</LI>
+<LI>Type one of the following sequences to perform the printer loopback
+self-test. The terminal is off-line with the ANSI/VT52 SET-UP B feature
+set to ANSI (SET-UP B switch 2-3 = 1).
+<TABLE>
+<COL STYLE="width:10em">
+<COL>
+<TBODY>
+<TR VALIGN="TOP">
+<TD><CODE>ESC [ 2 ; 16 y</CODE></TD>
+<TD>Performs the self-test once.</TD>
+</TR>
+<TR VALIGN="TOP">
+<TD><CODE>ESC [ 2 ; 24 y</CODE></TD>
+<TD>Performs the self-test continuously.</TD>
+</TR>
+</TBODY>
+</TABLE>
+<P>The single test displays the wait message while running. The test
+provides the following indications.</P>
+<UL>
+<LI>The wait is erased.</LI>
+<LI>OFF LINE and KBD LOCKED turns on. KBD LOCKED turns off when
+the test ends.
+<P CLASS="note">NOTE: The on or off state of other keyboard indicators depends
+on modem signals received and feature selections.</P></LI>
+<LI>The cursor appears in the upper-left corner of the screen.</LI>
+</UL>
+<P>The continuous test displays the wait message while running. The
+test ends only if it finds an error or power is turned off.</P>
+<P>When the test finds an error, the terminal displays an error character.
+This indicates a printer interface failure. Call your local DIGITAL
+Field Service office for assistance.</P></LI>
+<LI>Turn the power switch off (0) and remove the loopback connector.</LI>
+<LI>Connect the printer cable.</LI>
+</OL>
+<H3 ID="S9.4.5">Printer Test</H3>
+<P>The printer test verifies that the terminal and printer can communicate.
+This test generates sample data for printing and transmits that data to the
+printer. Perform the printer test by using the following procedure.</P>
+<OL>
+<LI>Connect the printer cable to the printer and the terminal's printer
+connector. Turn both the terminal and printer on.</LI>
+<LI>Make sure the following terminal and printer features match.
+<UL>
+<LI>Printer transmit/receive speed (baud rate)</LI>
+<LI>Printer data/parity bits (data bits per character and parity)</LI>
+</UL></LI>
+<LI>Type the following sequence on the keyboard. The terminal must be
+off-line with the ANSI/VT52 SET-UP feature set to ANSI (SET-UP B
+switch 2-3 = 1).
+<TABLE>
+<COL STYLE="width:10em">
+<COL>
+<TBODY>
+<TR VALIGN="TOP">
+<TD><CODE>ESC # 8</CODE></TD>
+<TD>The screen fills with E's.</TD>
+</TR>
+</TBODY>
+</TABLE></LI>
+<LI>Hold down <SPAN CLASS="keyname">SHIFT</SPAN> and press <SPAN CLASS="keyname">(PRINT)</SPAN>; the E's should print. If the E's
+do not print, call your local DIGITAL Field Service Office.</LI>
+</OL>
+<DIV CLASS="navbar"><HR>
+<TABLE WIDTH="100%">
+<COL SPAN="3" WIDTH="33%">
+<TBODY>
+<TR>
+<TD ALIGN="LEFT"><A HREF="chapter8.html">Chapter 8</A></TD>
+<TD ALIGN="CENTER"><A HREF="contents.html">Contents</A></TD>
+<TD ALIGN="RIGHT"><A HREF="chapter10.html">Chapter 10</A></TD>
+</TR>
+</TBODY>
+</TABLE>
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